Professional Communication at the Workplace Essay Example for Free

Professional Communication at the Workplace Essay Interpersonal communication is essentially the exchange of communication between one person(s) and another. Like any other form of communication, interpersonal communication involves the sender of the message and the recipient of the message. The message can only be passed correctly if both the sender and the recipient pass it correctly and understand each other. I work for a voluntary group at the University. This group aims at reaching out to the less fortunate both in the institution and the society generally. We do not offer financial help as such but instead focus on the abilities of the people we interact with and give them the necessary counsel and advice they need. In this way, we give them ideas on how they can actually help themselves out financially. This organization involves a lot of interaction, both within ourselves as the members of the organization and also between us and the people we interact with. As such there is a lot of interpersonal communication that goes on. The group consists of a total of ten members, and as they say, we are like our fingers; we come in different sizes and lengths, not literally but in terms of age, personalities, gender, culture, spiritual orientation and physical abilities and disabilities. This whole structure of diversity makes communication, particularly interpersonal communication, an issue worth debate. This is because the way we choose to communicate within ourselves and others is bound to affect our service delivery either positively or n egatively. The following part of the paper will critically analyze each of these factors mentioned above that makes us diverse in our communication, interpersonal communication.CITATION Joh12 p 56 l 1033 (Johnson, 2012, p. 56)Age The voluntary group I work for is extremely diversified when it comes to age, with members from the extreme sides of the age spectrum. The oldest member in the group is aged forty seven, while the youngest is seventeen. Most of the members, about seventy percent, are aged between seventeen and twenty five. The main reason behind this is the fact that the organization requires the participation of both the old and young. For instance, the young and vibrant group, which forms the majority of the group, is required to move up and down and interact with the people we look forward to offering our help to. The older group is mostly involved ion critically analyzing our case studies and give direction on the best way forward. It is therefore not easy to hold a conversation between these two groups that are different in terms of age. For instance, young people will always base their ideas on what social media says. They will go with current trends since that are what they are familiar with a nd immediately make a decision. The older group will look at trends on a more historical point of view and analyze historical events in relation to the topic of discussion before coming up with a remedy. The young members, moreover, communicate with a lot of slang because as much as this organization is based on official business, it is also a social and interactive group as well. This way, the message at times is not passed effectively from one person(s) to another. The consequence of this communication gap is that the goals of the organizations are not at all times met and therefore efficiency is not achieved as well.CITATION Ric01 p 76 l 1033 (Pircadi, 2001, p. 76)Perceived Emotions, Relationships and Personality Our personalities define us. We have different personalities just as we are different in other aspects of our lives. The personality of a person is one thing that psychologists have proved beyond reasonable doubt that is very difficult to change. The personalities of a person will most of the time dictate the way in which they communicate. Some people are introverts and as such they tend to keep to themselves. They listen more than they speak. They think more and learn more from their surrounding and the people around them. Others are outspoken and will speak more. They express themselves through speech. The relationship between or among people also influences communication. CITATION Joh12 l 1033 (Johnson, 2012)This I have witnessed in my voluntary work group. People tend to open up to those they are close with and give less details to the people they are not that close to. One’s family tends to know them better because of the blood relationship that exists as compared to outs iders. Finally, people perceive and express their emotions very differently. Jerry, a member of my voluntary group tends to hide his low moments in smiles. It is therefore not easy to tell what he is going through. I, on the other hand will always show it. I have no way to hide and it is communicated through my emotions. The way we react to how we feel will determine the way we communicate. There are those of us like Jerry who will drown our sorrows in smiles and those like me who will communicate it just as it is. It is therefore very clear that we communicate our emotions very differently and this goes way back to our personalities.CITATION Joh02 p 94 l 1033 (Gray, 2002, p. 94)Spiritual Orientation The world is composed of people with very diverse spiritual backgrounds. Spiritual background forms the foundation of the life of a person. More often than not, the behavior of a person is well explained by their religious beliefs. This is also the case with communication most of the time. Spiritual diversity will create diversity in speech and in communication generally. For instance, Moslems do not shake hands as a sign of greeting. Their greetings are always in form of speech. This is unlike other religions where people are allowed to shake hands casually and even hug. People from strong religious backgrounds and those with high faith are also very cautious with their speech. They tend to taste their words before they spit them out, that is, they are sensitive in their speech so as not to hurt others. The voluntary group that I work with, or rather that I work for has all Christians but one Moslem, Rahima Nassir. She, in one way or another, communicates in a different way from the rest. Most of the time, she refers to the Allah, who is the Supreme Being according to her religion. This happens especially in cases where she tries to sound optimistic and give a hopeless situation hope. The voluntary group involves a lot of interaction and therefore we have to be warm as we interact with others. This is at times not very easy to achieve owing to the fact that some religious beliefs have certain strains. Rahima is not the only one that faces such challenges. Even along the Christian front, there are various denominations which uphold different values. These values make the approach to various situations very differently. CITATION Gai10 p 104 l 1033 (Forey, 2010, p. 104)Gender The gender of a person also affects communication, particularly interpersonal communication. The female species has a different way of passing a message from the male species. One thing I love the most about my voluntary group is that we are balanced when it comes to gender. Out of a group of ten, we have five ladies and five gentlemen. This gives a ratio of one to one. However, this gender difference can at timers be a major setback in terms of communication. The Ladies, for instance would like to be addressed in a more soft way even when it comes to simple aspects such as greetings. Important to note is that communication does not involve only speech, there is verbal and non-verbal communication, all of which should be considered. Throughout the time that I spend with members of my organization, I have observed that men and women have very different modes and methods of communication. Most of the time, male members are very radical in their speech as well as their illustrations. La dies have a different approach. They, more often than not, are very soft both in their speech and illustrations. It is for this reason that they (ladies) are extremely cautious in their speech. I also noted that the men speak fewer words as compared to the ladies. Ladies speak more, except in a few instances.CITATION Mar09 p 85 l 1033 (Gufey, 2009, p. 85)Person with Disability They say disability is not inability. However, this part of the paper will view disability as a hindrance to communication to an extent. People with disabilities, physical disabilities for that matter, face a lot of challenges when it comes to passing a message effectively. This bottleneck is faced by not only the sender of the message but the recipient as well. The voluntary group that I work for or rather the members of the group that I work with experiences such challenges. In the group, there are two people with physical disabilities. Jerry is a deaf while Geoffrey is visually impaired. Of the two, I think Geoffrey has the most difficult time when it comes to communication. For one reason or the other, Geoffrey happened to be the secretary of the organization at some point in time. He therefore took minutes during meetings and did all the secretarial work. This position, I can say he deserved. Geoffrey is very brilliant besides being very diligent in his work. The main challenge that group faced was the translation of the brail recorded minutes. No one in the group understood brail language apart from Geoffrey himself. He was the only one that could read and understand the minutes. Consequently, he had to step down as secretary after a fortnight of good leadership. Jerry on the other hand, cannot communicate easily and effectively. As a matter of facts, he is most of the time misunderstood and the group experiences a lot of instances with miscommunication. Sign language is not that easy to understand. This impacts negatively on the communication in the organization. Both Jerry and the rest of the members have a hard time in communicating. The importance of both Geoffrey and Jerry in the group can never be underestimated but then at times the challenges effective communication a tall order.CITATION Per08 p 119 l 1033 (Mcintosh, 2008, p. 119)Culture Culture is a very important aspect that should be put into consideration when it comes to effective communication. The culture of a member or members of a group determines how the message is conveyed and it also determines how the message is perceived. Culture affects communication to a very great extent simply because the culture of a person will dictate their style of communication. This means that the more diverse the cultures are, the more diverse their styles of communication. Though to a small extent, there is cultural diversity in our voluntary group. In essence we have people from diverse cultural group. For matters of convenience, I will describe the cultural diversity as high culture and low culture, not that any culture is more superior to another, but for explanatory purposes. For instance, Evelyn, the group’s organizing secretary, is from the high culture. This category mainly focuses their communication on arts and by arts I mean it is more of music, drama et cet era. This category will therefore involve people with a very high esteem since for one to be able to express themselves through arts; they have to be extremely bold, just typical of Evelyn. On the contrary, the low culture category involves large audiences. A good illustration of how culture can affect communication is that in some cultures for instance, it is very vital to maintain eye contact during communication while in others; eye contact can be seen as offensive and unacceptable. Barry, the chairman of our voluntary group and Miley, our secretary are most of the time caught up in such a situation due to their religious differences.CITATION Jos14 p 92 l 1033 (Chesobro, 2014, p. 92)Conclusion and Recommendations With over seven billion people in the world, it is expected that people will differ in relation to various aspects of life. Even people from the same family, people with the same cultures, same religious beliefs and people from the same age group will at one point or the other differ. Communication, on the other is also very important. Each and everything we do revolves around communication. No man is an island. This simply means we have to live harmoniously with each other. For this reason, communication is very important. This paper has not focused on intrapersonal communication but interpersonal communication since this is the way we interact with each other in our work places. Without effective interpersonal communication at our work places, it almost difficult to make any social and economic progress. However, I have learnt from my work experiences at my voluntary group that diversities will always be there, they are there to stay. These are some aspects of life that we should a ccept them just in the way they come. We can never be the same. It is therefore very important to understand and embrace each of our diversities, placing our differences aside. From my own case study it is clear that communication is very important. It is equally clear that challenges must arise due to the diversities in various life aspects. Therefore, from my own experience, I would recommend that we respect the fact that we are not and can never be the same but try as well to burn any bridges that might exist as a result of the differences amongst us. We are one and shall always be one, despite our differences. Let us let communication to make us and not break us. References 1033 Avery, C. (2001). The Flexible Workplace. New York: New York University Press. Chesobro, J. (2014). Professional Communication at the Workplace. New York: New York University Press. Eunson, B. (2009). Communication in the Workplace. New York: Edgeworth Publishers. Forey, G. (2010). Globalization, Communication in the Workplace. Oxford University Press. Gray, J. (2002). Mars and Venus in the Workplace. Oxford University Press. Gufey, M. E. (2009). Essentials of Business Communication. New York: New York University Press. Johnson, J. (2012). Solving Problems in Technical Communication. Oxford University Press. Mcintosh, P. (2008). Interpersonal Communication In The Workplace. New York : New York University Press. Muema, T. (2007). Effects of Poor Communication in the Workplace. Miley and Sons Publishers. Pircadi, R. (2001). Skills of Workplace Communication. New York: New York University Press. Source document

Tom Sawyer Essay -- essays research papers

Tom Sawyer Tom Sawyer was a boy, not one of the sort that you read about in good books, but a little devil, never malicious and always at some trick, and in the course of years he engaged in a multitude, all of which are here recorded in Twain's style. He had special aversions for church, Sunday school, pious people, devout conversation and the company of his sedate but good old aunt. In spite of his efforts to escape from such inflictions he had to suffer them once in a while, but in his efforts to get some diversion on such occasions he more than once made lively sensations. Too lazy to get his Sunday school lessons, he managed by sharp trading to buy up a lot of the tickets given to the best pupils, and when a distinguished visitor came the children were requested to step forward with their tickets so that the one who had the most should receive the prize. To the astonishment of all Tom Sawyer was the hero, and, after a great time had been made over him, the visitor thought Tom should have a chance to show his learning, so he asked him who were the first two of the twelve Apostles to follow Jesus, it being presumed that the prize boy knew such things perfectly, for the lesson of the term had been in the study of the four Gospels. Tom felt the necessity of giving some answer, and his was "David and Goliath," to the surprise of the visitor, the consternation of the head teacher and the amusement of the school. When Tom went to church he took a large snapping bug...

Essential Functions of a Project Manager Essay

The Essential Functions of a Project Manager A project manager (PM) is a facilitator. The ideal project manager does whatever it takes to ensure that the members of the project team can do their work. This means working with management to ensure they provide the resources and support required as well as dealing with team issues that are negatively impacting a team’s productivity. The project manager must possess a combination of skills including the ability to ask penetrating questions, identify unstated assumptions, and resolve personnel conflicts along with more systematic management skills. This person is responsible for initiating, planning, executing, controlling and closing a project. The actions of a project manager should be almost unnoticeable and when a project is moving along smoothly people are sometimes tempted to question the need for a project manager. However, when you take the skilled project manager out of the mix, the project is much more likely to miss deadlines and exceed budgets. The project manager is the one who is responsible for making decisions in such a way that risk is controlled and uncertainty minimized. Every decision made by the project manager should ideally be directly benefit the project. A successful PM must simultaneously manage the four basic elements of a project: resources (people, equipment, material), time (task duration, dependencies, critical path), money (costs, contingencies, profits), and most importantly, scope (project size, goals, profit). All these elements are interrelated. Each must be managed effectively. All must be managed together if the project, and the project manager, is to be a success. The Scope element of a project is the most important and it is the first and last task for a successful project manager. First and foremost you have to manage the project scope. The project scope is the definition of what the project is supposed to accomplish and the budget (of time and money) that has been created to achieve these objectives. It is absolutely imperative that any change to the scope of the project have a matching change in budget, either time or resources. If the project scope is to build a building to house three widgets with a budget of $100,000 the project manager is expected to do that. However, if the scope is changed to a building for four widgets, the project manager must obtain an appropriate change in budgeted resources. If the budget is not adjusted, the smart project manager will avoid the change in scope. Usually, scope changes occur in the form of â€Å"scope creep†. Scope creep is the piling up of small changes that by themselves are manageable, but in aggregate are significant. It is necessary to make sure any requested change, no matter how small, is accompanied by approval for a change in budget or schedule or both. A PM cannot effectively manage the resources, time and money in a project unless you actively manage the project scope. When the project scope is clearly identified and associated to the timeline and budget, the PM can begin to manage the project resources. These include the people, equipment, and material needed to complete the project. A successful PM must effectively manage the Resources assigned to the project. This includes the labor hours of the designers, the builders, the testers and the inspectors on the project team. It also includes managing any labor subcontracts. However, managing project resources frequently involves more than people management. The project manager must also manage the equipment used for the project and the material needed by the people and equipment assigned to the project. Managing the people resources means having the right people, with the right skills and the proper tools, in the right quantity at the right time. It also means ensuring that they know what needs to be done, when, and how. And it means motivating them to take ownership in the project too. Managing direct employees normally means managing the senior person in each group of employees assigned to your project. These employees also have a line manager to whom they report and from whom the usually take technical direction. In a matrix management situation, like a project team, the PM’s job is to provide project direction to them. Managing labor subcontracts usually means managing the team lead for the subcontracted workers, who in turn manages the workers. The equipment a PM has to manage as part of the project depends on the nature of the project. A project to construct a frozen food warehouse would need earth moving equipment, cranes, and cement trucks. For a project to release a new version of a computer game, the equipment would include computers, test equipment, and duplication and packaging machinery. The project management key for equipment is much like for people resources. They have to make sure workers have the right equipment in the right place at the right time and that it has the supplies it needs to operate properly. Most projects involve the purchase of material. For a frozen food arehouse, this would be freezers, the building HVAC machinery and the material handling equipment. For a project to release a music CD by a hot new artist, it would include the CD blanks, artwork for the jewel case, and press releases to be sent to deejays. The project management issue with supplies is to make sure the right supplies arrive at the right time. All the skill in managing resources won’t help, however, unless the PM can stick to the project schedule. Time management is critical in successful project management. Time management is a critically important skill for any successful project manager. Project managers who succeed in meeting their project schedule have a good chance of staying within their project budget. The most common cause of blown project budgets is lack of schedule management. Fortunately there is a lot of software on the market today to help manage project schedule or timeline. Any project can be broken down into a number of tasks that have to be performed. To prepare the project schedule, the project manager has to figure out what the tasks are, how long they will take, what resources they require, and in what order they should be done. Each of these elements has a direct bearing on the schedule. If a task is omitted, the project won’t be completed. If the length of time or the amount of resources required for the task is underestimated, the schedule will be missed. The schedule can also be blown if a mistake in the sequencing of the tasks is made. The PM needs to build the project schedule by listing, in order, all the tasks that need to be completed. Assign duration to each task. Allocate the required resources. Determine predecessors (what tasks must be completed before) and successors (tasks that can’t start until after) each task. The difficulty in managing a project schedule is that there are seldom enough resources and enough time to complete the tasks sequentially. Therefore, tasks have to be overlapped so several happen at the same time. Project management software greatly simplifies the task of creating and managing the project schedule by handling the iterations in the schedule logic. When all tasks have been listed, resourced, and sequenced, it is noticeable that some tasks have a little flexibility in their required start and finish date. This is called float. A line through all the tasks with zero float is called the critical path. All tasks on this path, and there can be multiple, parallel paths, must be completed on time if the project is to be completed on time. The Project Manager’s key time management task is to manage the critical path. Be aware, that items can be added to or removed from the critical path as circumstances change during the execution of the project. Installation of security cameras may not be on the critical path, but if the shipment is delayed, it may become part of the critical path. Conversely, pouring the concrete foundation may be on the critical path, but if the project manager obtains an addition crew and the pour is completed early it could come off the critical path (or reduce the length of the critical path). Regardless of how well you manage the schedule and the resources, there is one more critical element called managing the budget. Often a PM is evaluated on his or her ability to complete a project within Budget. If the project resources and project schedule is managed effectively, this should not be a problem. It is, however, a task that requires the project manager’s careful attention. Each project task will have a cost whether it is the cost of the labor hours of a computer programmer or the purchase price of a cubic yard of concrete. In preparing the project budget, each of these costs is estimated and then totaled. Some of these estimates will be more accurate than others. A company knows what it will charge each of its projects for different classifications of labor. Commodities like concrete are priced in a very competitive market so prices are fairly predictable. Other estimates are less accurate. For instance, the cost of a conveyor system with higher performance specifications that normal can be estimated to be more expensive, but it is hard to determine whether it will be 10% more or 15% more. For an expensive item, that can be a significant amount. When the estimated cost of an item is uncertain, the project budget often includes a design allowance. This is money that is set-aside in the budget â€Å"just in case† the actual cost of the item is wildly different than the estimate. Unusual weather or problems with suppliers are always a possibility on large projects. Companies usually include a contingency amount in the project budget to cover these kinds of things. So a project budget is composed of the estimated cost, plus the contingency and design allowance, plus any profit. The project manager’s job is to keep the actual cost at or below the estimated cost, to use as little of the design allowance and contingency as possible, and to maximize the profit the company earns on the project. To maximize the chances of meeting the project udget, the PM must meet the project schedule. The most common cause of blown budgets is blown schedules. Meeting the project schedule won’t guarantee the project budget is met, but it significantly increases the chances. And above all, management of the project scope is detrimental. PM should not allow the project scope to â€Å"creep† upward without getting budget and/or schedule adjustments to match. Successful project management is an art and a science that takes practice. The ideas presented above can give a basic understanding of project management, but consider it is only the beginning. In order to have a successful career in project managements, it is necessary to talk to successful project managers, read, and practice to acquired experience and confidence.

Analysis Of Edgar Allan Poe s The Raven And The Pit ...

The author Edgar Allan Poe is one of the most recognizable in American literature both by name and by work. He is famous for such pieces of literature as The Raven and The Pit and the Pendulum. He is most notable for his virtual invention of the detective/mystery genre as well as, in part, that of the horror genre. During the time of his life and activity in the world of American literature, the country was being swept by a new variety of thought known as Romanticism. The inevitable result of this new worldview was that Poe, along with others such as Ralph Waldo Emerson, Nathaniel Hawthorne, and Herman Melville, was influenced by this way of thinking in his writing. It was in this way that Poe exemplified the Romantic American culture of his time in such works as The Tell-Tale Heart. Romanticism was a movement that affected art, literature, philosophy, and nearly every other facet of the cultures of the countries that it affected. It started in Europe around 1750, originating there and pervading virtually every European country until it spread to the United States sometime around 1840 after the French Revolution and then continued on to affect Latin America as well. Major elements of this new worldview were the idea that nature is pure while civilization is corrupt and unnatural, that all of Man is inherently good, and a deep reliance and focus upon emotion as opposed to reason. In the Anthology of American Literature by George McMichael and James S. Leonard inShow MoreRelatedAn Analysis Of Edgar Allan Poe s `` The Raven, And The Pit And The Pendulum 1872 Words   |  8 PagesThe use of characters in Edgar Allan Poe’s short stories like â€Å"The Raven,† and the Pit and the Pendulum,† show psychological elements, and make the stories mor e mind boggling and delusional. Authors choose a certain technique on how they write their stories based on how they want the audience to feel and think when they read it, and also based off of their personal backgrounds. Edgar Allan Poe’s stories are described as â€Å"disturbing† with disturbed characters. His stories are meant to bring chillsRead More Juxtaposing the Most Similar Contradiction in Edgar Allan Poes Work2077 Words   |  9 PagesThroughout all of Edgar Allan Poes works are common ideas that oppose each such as madness versus sanity, reality versus the imagined reality and life versus death. Usually these sentiments are taken as contrasting ideas with little similarities to each other, like black and white. However, many of these motifs are situated in the grey category. Poe uses the communal thought pathway to highlight its antithesis; the pathway of grey. With the new pathway, he emphasizes the similarities of the opposingRead MoreCommon Themes of Edgar Allan Poe3152 Words   |  13 PagesAn Analysis of the Common Themes Found in selected works of Edgar Allan Poe A Research Presented to The faculty of the English Department In Partial Fulfillment of the Requirements in English IV By March 2010 Acknowledgement The researcher would like to thank the following people who help and give guidance to make this project To the Project adviser and the home room adviser of the researchers, who gave his outmost patience and time to check the drafts and format of eachRead MoreCommon Themes of Edgar Allan Poe3166 Words   |  13 PagesAn Analysis of the Common Themes Found in selected works of Edgar Allan Poe A Research Presented to The faculty of the English Department In Partial Fulfillment of the Requirements in English IV By March 2010 Acknowledgement The researcher would like to thank the following people who help and give guidance to make this project To the Project adviser and the home room adviser of the researchers, who gave his outmost patience and time to check the drafts and format of each part of this veryRead MoreEdgar Allan Poe : A Gothic Romanticism Or Dark Romanticist1562 Words   |  7 Pages Edgar Allan Poe is often considered one of the most famous, influential writers of the 19th century, and even today he is still revered for his more famous works, which are still taught and studied in schools and universities around the United States. His work is considered to be heavily influenced by the many hardships he faced during his lifetime, which can be seen in almost all of his poems or short stories. Poe is considered a gothic romanticism or dark romanticist, due to his fascination ofRead More An Analysis of Edgar Allan Poes Psychological Thriller Essay3707 Words   |  15 PagesAn Analysis of Edgar Allan Poes Psychological Thriller Outline I. Prelude II. Brief introduction to Adgar Allan Poe 1. 1. Allan Poes Life 2. 2. Allan Poes Works and Literary Achievement III. Adgar Allan Poe -- A Post-Gothic Writer 1. 1. Gothic Introduction 2. 2. Analysis of Two Horror 1) 1) The Fall of the House of Usher a) a) Setting b) b) Characters c) c) Point of View 2) 2) The Masque of the Red Death a) a) Setting b) b) Characters